Reference

How 3svip Handles Your Personal Information

Your account data, wallet details, and browsing activity on 3svip are handled with clear rules — what we collect, why we need it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controls explainedYour data access rightsContact path for data requests

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REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request access to your personal data, ask us to correct it, or raise a concern about how we handle your information, you can reach our team directly. We handle data-related requests separately from general account support to make sure your query reaches the right person.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We have put in place account-level and technical controls to protect your data from the moment you register. Here is how each part of that works in practice.

Account Security Practices

Your account password is stored in encrypted form. We use OTP verification for login attempts from new devices, so access is not possible without your confirmed phone number.

Data Retention Rules

We keep your account and transaction data for as long as your account is active and for a defined period after closure, as required by applicable regulations in eligible regions.

Cookie and Tracking Controls

Cookies on 3svip track session behaviour to improve load times on mobile. You can block non-essential cookies via your browser without losing access to your account or wallet functions.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account. If any detail is incorrect — such as a linked DANA or GoPay number — you can ask us to update it through the privacy request…

What This Privacy Policy Covers

3svip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 3svip, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, device identifiers, and the payment method you connect — whether that is DANA, OVO, or GoPay.

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We do not sell your personal data to third parties. Payment data tied to your e-wallet is used only to process deposits and withdrawals; your OVO or GoPay account number is never shared with unrelated services. We may share limited data with regulated payment processors strictly
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to complete your transactions. Data collected through cookies helps us understand how you navigate the platform on mobile — for example, which sections you open first after a DANA deposit clears. You can adjust cookie preferences through your browser settings at any time. This policy applies
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to all accounts where access is permitted under local law and eligible regions. If you are in Depok or elsewhere in Indonesia and have questions about how your data is processed, the contact steps in the support section below apply to you directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on 3svip

These are the questions we hear most often from account holders about how their personal information is managed on the platform.

We collect your name, email address, phone number, and device information. If you connect a DANA, OVO, or GoPay account, those wallet identifiers are also stored to process your transactions.

Yes. Submit a data access request via the privacy form in Account Settings or by email. We will respond with the personal data tied to your account within the timeframe required by applicable rules.

We share data only with regulated payment processors needed to complete DANA, OVO, or GoPay transactions. We do not sell your data or share it with advertisers or unrelated platforms.

Cookies track your session to improve mobile performance and remember your last lobby position. You can disable non-essential cookies in your browser settings without affecting account login or wallet access.

We retain account and transaction records for a set period after closure as required by applicable regulations in the eligible regions where we operate. You can ask for details via our privacy contact path.

Log in, go to Account Settings, and select Data and Privacy. Alternatively, email our support team with your account name and the specific change you need — correction or deletion of a named data field.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 3svip Handles Your Personal Information

Contact Us About Your Data

Data Handling, Security and Your Rights

Account Security Practices

Data Retention Rules

Cookie and Tracking Controls

Your Right to Access and Correct

Common Questions About Your Data on 3svip

01 What personal data does 3svip collect when I register?

02 Can I request a copy of the data 3svip holds about me?

03 Does 3svip share my data with third parties?

04 How do cookies work on 3svip and can I turn them off?

05 How long does 3svip keep my account data after I close my account?

06 How do I ask 3svip to correct or delete my personal information?

Privacy Policy

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