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Understand the Legal Terms That Govern Your Account

Every account on 3svip is bound by these terms — they cover who can access the platform, how your data is handled, and what rules apply to deposits made through DANA, OVO, and GoPay.

Account Eligibility RulesDANA, OVO, GoPay Payment TermsData Handling PolicyIndonesia Region ConditionsAccount Suspension Rights
3svip Understand the Legal Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us for Account or Policy Questions

If you have a question about how a specific term applies to your account — whether it concerns a DANA deposit dispute, an account restriction, or a data access request — our support team handles legal and account queries through the channels below. Response times vary by channel and query type.

Live Chat Support Open the chat widget in your account dashboard to raise legal queries, account disputes, or payment term questions directly with our support team.
Email for Legal Matters Send detailed policy or data requests to our support email address found in your account settings. Include your account ID and the specific term in question.
Account Help Centre The Help Centre in your account portal contains specific articles on payment disputes, account suspension appeals, and how to submit a formal data access request.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We take the way we handle your account data seriously. Here is what we actually do — not a general statement, but the specific practices that govern your account on this platform.

Data Handling and Retention

Account data, transaction records, and wallet linkages — including DANA, OVO, GoPay connections — are stored for the period required by applicable law, then deleted or anonymised.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to monitor how the lobby loads on your device. You can manage cookie preferences in your browser settings at any time.

Account Security Practices

Login uses a one-time PIN sent to your registered mobile number. We do not store your DANA, OVO, or GoPay credentials — wallet authorisation happens on your wallet app, not ours.

Requesting Changes or Access

To request a copy of your account data, correct a record, or ask for account closure, contact us via the email address in your account settings with your account ID attached.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about legal terms, account rights, and how our policies work in practice for Indonesia-based accounts.

Account access is restricted to individuals who meet the legal eligibility age in their jurisdiction and reside in a region where local law permits use of the platform. We do not accept accounts from restricted regions.

If your wallet provider reverses a transaction, we freeze the associated account balance and open a review. You can raise a payment dispute via live chat with your transaction reference number.

Send a data access request to the support email listed in your account settings. Include your account ID. We will confirm receipt and respond within the timeframe required by applicable law.

We reserve the right to suspend accounts where eligibility is in doubt, where terms are breached, or where a payment dispute is under review. We will notify you via your registered email where possible.

Updates appear as a notification in your account dashboard. Continuing to use the platform after an update is posted means you accept the revised terms. We do not send individual emails for every update.

Yes. Where local law conflicts with any part of our terms, local law takes precedence. Access to the platform and its features — including DANA, OVO, GoPay deposits — depends on what local law permits in your region.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.